Lisa Marie
Mercado-Dron

About Lisa Mercado.

Lisa Mercado is a dedicated medical billing and revenue management professional with 15 years of experience in healthcare billing, coding, and claim submissions, alongside 7 years of specialized expertise in Revenue Cycle Management (RCM). She is devoted to strengthening operational structures and streamlining effective, efficient billing systems for healthcare organizations.

Knowledgeable across the full revenue cycle process, Lisa brings deep expertise in accounts receivable management, payment posting, and customer relations. Her core strengths include navigating complex insurance plans, generating compelling and successful insurance appeals, and maintaining meticulous accuracy in fast-paced environments to drive positive financial impacts for the practice.

Lisa possesses a thorough foundational knowledge of medical terminology and is highly proficient in both ICD-9 / ICD-10 and CPT coding. Furthermore, she is well-versed in Local Coverage Determination (LCD) guidelines across multiple specialties, ensuring strict compliance and accurate claim generation from the ground up.

Her operational leadership is supported by comprehensive technical proficiency across major healthcare platforms. Lisa is highly skilled in utilizing leading EMR and patient access software, including Allscripts (PM, Touchworks, Stellar), Epic, NextGen, DrChrono, and ADS. Additionally, she adeptly navigates major clearinghouses such as Trizetto, Emdeon, and Payerpath, as well as numerous commercial insurance provider portals.

Lisa’s professional philosophy is rooted in analytical precision, organization, and a motivation to serve the practice, the team, and the patients. By bridging detailed revenue cycle execution with strong customer relations, she ensures the seamless operation of the billing process, ultimately fostering sustainable financial health and operational excellence.